User Experience (UX) Design at JustSolve.
Unlock Digital Transformation through User Experience (UX) Design.
We create intuitive digital products that exceed expectations, streamline development and unify engagements across channels by delivering fuss-free, seamless digital experiences.
A study by Forrester Research found that companies who prioritise UX design can see a return of up to $100 for every $1 invested in UX.
Investing in UX design service is not a 'nice to have’ part of the development process. It is a highly effective tool that by drives customer engagement, encourages loyalty and measurably increases revenue.
Investing in UX design service is not a 'nice to have’ part of the development process. It is a highly effective tool that by drives customer engagement, encourages loyalty and measurably increases revenue.
What is User Experience Design?
User Experience (UX) design is the process of creating digital products or services that provide customers with valuable, enjoyable, and efficient experiences, considering their needs, goals, and expectations.
UX involves understanding user behaviours, conducting research, and applying design principles to optimise the usability, accessibility, and overall satisfaction of the user journey.
UX involves understanding user behaviours, conducting research, and applying design principles to optimise the usability, accessibility, and overall satisfaction of the user journey.
Why invest in your customer experience?
User experience design is a critical driver for businesses in South Africa looking to save development costs in the long term, gain a competitive advantage, as well as increase their conversion rates with new and existing users.
Reduce costs and development time
The rapid nature of UX design helps businesses prevent expensive and time-consuming development rework by identifying usability issues and feasibility concerns early in the process.
The visual nature of UX deliverables facilitates clear alignment between business requirements and implementation, eliminating ambiguity and misunderstandings among project stakeholders.
Increased conversion rates
Seamless UX design helps to guide users towards a desired path, action or outcome that will drive conversion rates.
For example, reducing friction in a checkout process, or optimising a lengthy form submission can encourage users to complete these actions seamlessly, resulting in optimised conversion funnels and improved business outcomes.
Competitiveness and customer retention
Investing in UX design allows companies to differentiate themselves from their competitors by offering superior and memorable user experiences which make the lives of their users easier and/or more enjoyable.
This advantage in today's increasingly competitive digital landscape leads to a range of benefits including an increased market share, brand recognition and customer loyalty.
We are the first OutSystems partner in Africa to obtain the UX/UI Competency Badge.
This badge recognises JustSolve as a company with expertise in delivering quality software solutions that prioritise user experience, enable early alignment, unlock problem exploration and set a solid foundation for continuous excellence and digital transformation.
Read About Our UX/UI MilestoneWondering how to enhance user experience for your product? Our design team is here to chat about the next steps and help you make it happen.
Our UX Design Offerings.
Whether you're building a game-changing app or developing a system to streamline daily tasks, we'll empower your customers with intuitive, enjoyable and accessible user experiences.
UX Strategy
By defining the right UX strategy early on in a project, we can align business goals with user needs and technical feasibility.
Why it’s essential: A well-planned UX approach lays the foundation for a successful project, ensuring an enhanced and positive customer experience across multiple touchpoints.
User Research and Mapping
Using a range of research methods and mapping techniques, we gain crucial insights into user needs, pain points and goals.
Why it’s essential: Using data collected, opportunities for innovation are identified and informed decisions can be made that ensure the product is valuable to the target audience.
Wireframing and Prototyping
With wireframes and interactive prototypes, we can visualise, test and iterate on digital solutions early on in the development process.
Why it’s essential: These visual methods foster collaboration, rapid experimentation, and provide an agile and cost effective way to validate an idea without the need to first develop it.
User Interface (UI) Design
By carefully designing buttons, colours, typography, and overall aesthetics, we create engaging and accessible user interfaces.
Why it’s essential: A beautiful and inclusively designed product engages users of all abilities, enhancing customer satisfaction and contributing to the success of the product.
User Testing
By testing the product with real users, we can uncover and address major usability issues and gather feedback for future iterations.
Why it’s essential: Conducting user testing throughout the project lifecycle ensures a seamless digital experience for end-users and keeps them coming back for more.
Workshop Facilitation
We facilitate problem-solving and ideation through collaborative workshops to enable effective and fast decision-making.
Why it’s essential: Effective facilitation cuts through unproductive meetings to enable teams to experiment freely, embrace new ideas, and make critical decisions faster, together.
We developed a self-service portal for BCX that empowered their corporate clients and reduced request processes down from days to minutes.
Read Our Success StoryWhy choose JustSolve as your Digital Transformation partner?
As thought leaders and masters of our craft, we are able to tackle even the most complex challenges and consistently deliver quality solutions for our clients through proven UX methods.
We're an award-winning, experienced team.
Our expertise in designing human-centric and accessible digital solutions has been widely recognised through numerous awards and competency badges.
We're visual problem solvers with business acumen.
We leverage design-thinking skills and workshop facilitation to collaboratively solve real-world problems and align solutions with overarching business objectives.
Our service offerings are trusted by global businesses.
Our dedication to helping businesses succeed is the key reason why renowned companies choose us as their preferred UX and technology provider.
Common reservations about UX design.
A question we often hear is "I’m looking to build software, do I really need UX design?” It’s a valid concern, and one we’re frequently asked by clients with budgetary and timeline concerns. Below, we’ve listed the most common reservations our clients raise, and the honest answers that we provide them with.
“We don't want to delay the project.”
We understand the urgency to begin development, but starting with a solid UX design foundation can pave the way for a smoother and more efficient process. The wireframes provided by Business Analysts are a great starting point, but they represent only a fraction of what user experience design services encompasses.
Investing time and resources in UX upfront will save you significant costs and headaches down the road and help unlock the full potential of your product. It is actually 10x cheaper to iterate in the UX phase than it is to iterate within the development phase.
“Our product is already functional.”
In today's rapidly changing business and technology landscape, companies must reevaluate their systems and platforms every three years to maintain competitiveness. Purely functional products that succeeded in the past fall short in competitive markets, and customers gravitate towards companies that prioritise exceptional user experience (UX).
By skillfully designing your product to deliver a valuable, intuitive, and accessible user experience, you can set it apart from the competition. This strategic approach allows you to cater to your target audience's evolving needs and expectations.
“The developers can handle the design.”
The software developers at JustSolve are amongst the finest in the world. However, designing great user experiences goes beyond coding. UX designers specialise in understanding user behaviours and needs, conducting and analysing research, and optimising the overall user experience for success.
It is an essential collaboration between designers and developers that ensures the end product is technically excellent and provides maximum value for users and product stakeholders.
We designed and developed a mobile application for Life Health Solutions that drive customer acquisition and retention whilst streamlining marketing workflows.
Learn more.svg)
User experience design is just one piece of the digital transformation puzzle.
While UX design plays a crucial role in shaping the user experience of a product or service, it is essential to recognise that a successful digital solution requires a holistic approach. Our cross-functional teams seamlessly collaborate to deliver end-to-end solutions of the highest quality and calibre.
"At JustSolve, we believe that UX design and strategy is integral to the success of any project involving human interaction. So much so, it’s become a non-negotiable part of our scrum service offerings."
FAQs about User Experience Design at JustSolve.
Can I get experience design as a stand-alone service?
What are the dangers of not investing in experience design?
Why is experience design important for my business?
What is a cross-functional team?
Our latest insights and news.
Have a product you're ready to
get started on?
get back on track?
get advice on?
get started on?
.svg)