The purpose of the project was to modernise and streamline the client’s field service operations by developing a custom installation management module within their existing field sales and service application. The client partnered with JustSolve to digitise installer onboarding, automate job scheduling, and enable real-time tracking to ensure standerdised service delivery across multiple African markets as part of a broader tech modernisation initiative.
JustSolve, together with the client, designed and developed a custom Installation Management module integrated into the client’s existing field service platform. The solution digitised end-to-end installation workflows, enabling faster, more consistent service delivery across multiple African markets.
Manual onboarding processes created delays, inefficiencies, and inconsistent tracking of installer qualifications.
Lack of integration across field sales and service platforms reduced visibility and created silos across operational workflows.
Job assignment, installation progress, and installer onboarding lacked automation, leading to delays and missed appointments.
Built a fully integrated installation management module that digitises onboarding, scheduling, quality assurance, and tracking, all in one unified system.
Enabled job allocation based on installer qualifications, tiering, and proximity, improving reliability and response times.
Implemented a role-based security model to ensure secure, scalable access management across diverse user roles and regions.
Rollout across markets (Mozambique, Ethiopia) accelerated onboarding and ensured consistent QA and installation processes.
Automated workflows reduced manual effort and enabled real-time performance tracking for service providers.
Mobile-first design, multilingual support, and in-app communication improved adoption and service delivery in the field.
The module was built on the OutSystems platform for rapid development and integration. Azure AD B2C enabled secure authentication, while SQL and data sync ensured real-time access. Microsoft ADO supports backlog tracking and test case management for agile delivery.
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