The purpose of the engagement was to strengthen EmpowerFS’s internal product team with experienced UX resources to accelerate the design of new features and improve user experiences across their client-facing platforms.
JustSolve embedded experienced UX designers into the EmpowerFS product team to accelerate feature design, improve usability, and support seamless collaboration across design, compliance, and engineering.
Design bottlenecks slowed feature delivery and impacted consistency. The client needed to scale UX capacity without delaying projects or overloading internal teams.
Users, including financial advisors and support teams, require better navigation, simpler interfaces, and more intuitive workflows to manage policies and customer portfolios.
With multiple teams contributing to various modules, there was a risk of fragmented user experiences. A unified design approach was needed to maintain consistency and usability.
JustSolve provided an experienced UX expert via staff augmentation, integrating seamlessly into the client’s teams to accelerate research, design, and prototyping.
Our consultants helped define user journeys, run collaborative ideation workshops, and validate design decisions through testing, ensuring features are intuitive and aligned with user needs.
We supported the enhancement of design governance practices, including documenting components and design principles to promote consistency across teams and products.
Clickable prototypes aligned with business, tech, and compliance teams, minimising misinterpretation and validating regulatory flows early.
Step-by-step journeys and savings visuals helped articulate the product’s impact, supporting internal buy-in and external presentations.
The prototype served as a build reference and live demo, enabling smoother development and supporting sales, partnership, and investor conversations.
Head of Operations, EmpowerFS
We partnered with JustSolve to strengthen our UX capability within our financial services product team, and the experience has been excellent from start to finish.
Their team integrated seamlessly into our environment, quickly understanding the complexity of our regulatory requirements, internal processes, and user journeys. Professional, collaborative, and highly capable!
I would confidently recommend JustSolve to any organisation looking to elevate their digital product experience.
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