The purpose of the project was to assist a leading South African fleet telematics provider in defining a clear direction for a self-service purchasing platform. Allowing existing customers to buy and configure products without manual sales intervention, and the incoming development team could begin from a validated, build-ready foundation.
JustSolve led a 7-week Discovery & Strategy engagement together with the client, facilitating stakeholder workshops, defining priority user journeys, and delivering the UX foundations and handover documentation needed for a development partner to build with confidence.
Every transaction required a salesperson to decode requirements, configure products, and wait on a returned PDF, creating delays and key-person dependency.
Hardware compatibility and configuration rules lived in spreadsheets and specialist knowledge, making automation impossible and new advisor onboarding slow and costly.
Without a self-service channel, customers could not view subscriptions, explore add-ons, or understand upgrade options, extending the sales cycle at every touchpoint.
Workshops surfaced the real problem space, resolved competing assumptions, and produced a prioritised set of epics and user stories as a shared starting point.
A fleet-outcome product catalogue, guided selection tool, and three-tier subscription architecture with hardware compatibility logic.
Hi-fi designs, a UI component library, self-service checkout, SSO integration, and a structured handover brief, everything the incoming team needed to begin without ambiguity.
A validated, stakeholder-aligned direction meant the build investment was grounded in evidence, not assumption, reducing the risk of costly rework before a line of code was written.
Automated handoff to operations removed sales from order processing, eliminating one of the highest-friction points in the existing workflow.
Documented requirements, design files, and a structured handover brief meant the incoming team inherited clarity, not a blank slate.
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