Reliable support to resolve issues fast, optimise performance, and ensure seamless operations.
Investing in support is a crucial aspect of ensuring the success and longevity of your software solution.
Eliminate the cost and complexity of in-house support. Our ITIL-certified professionals ensure seamless service and efficiency without the hiring burden.
Our support teams provide deep troubleshooting, proactive issue detection, and root cause analysis to prevent issues before they impact your business.
With our clear SLAs, structured escalation paths, and detailed performance reports—so you always know where you stand.
Our support packages adapt to your business needs, ensuring you get the right level of coverage when you need it.
We provide flexible, end-to-end support services to maintain, optimise, and troubleshoot your software solutions, ensuring peak performance and business continuity.
In-depth evaluation of your support environment to uncover inefficiencies and deliver strategic improvement recommendations.
Fully managed, cost-effective support solution with dedicated experts handling Tier 2+ support.
Whether you’re an established startup, SMB, or large enterprise, we help you differentiate, scale, and innovate with a strategic, experience-driven approach to software development.
We offer customised support packages tailored to your specific goals, technology, and budget.
Our experts analyse trends, logs, and incidents to resolve issues early, minimisng downtime and ensuring seamless operations.
Our support team follows industry best practices, ensuring quick, efficient, and high-quality issue resolution.
We provide structured performance reports and insights to ensure continuous improvement.
We offer scalable cloud, security, and infrastructure solutions, including Azure B2C and backend setup.
Our flexible support solutions scale with your business, ensuring you stay ahead as demand grows.
At JustSolve, we integrate AI-driven insights to improve response times and optimise support efficiency.
As South Africa’s #1 software development company™, we simplify complexity and maximise efficiency, creating people-centric digital solutions that drive innovation and real results. We make digital transformation accessible, helping clients solve, create, support, and scale smarter, accelerating their business advantage.
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Through different levels of technical assistance, expert support processes critically keep software products and services running smoothly and reliably.
A Service Desk provides a single point of contact to report incidents or ask for assistance. It also allows for a standard process to be followed to ensure that both client and agents know what to follow and expect when a ticket is logged/received.
JustSolve offers the infrastructure and experience required to be able to receive and handle incidents and requests reported to the Service Desk. Our team will be able to correctly route, prioritize and resolve incidents that are logged, giving you peace of mind that your software applications will be in good hands.
Each customer that signs up with us has the opportunity to discuss and negotiate the SLA terms but once you log your ticket you will receive an email of acknowledgement with your ticket number and based on the urgency of the ticket our Service Desk agents will respond and provide continuous feedback along the way to keep you informed.
Yes. When joining with JustSolve product support services, you will gain access to interact with our Service Desk Manager and their team for any urgent escalations.
What does technical assistance include?
Technical assistance often involves troubleshooting technical problems, explaining product features, and providing step-by-step instructions.
JustSolve is a digital innovation partner, empowering businesses with smarter, scalable solutions. From low-code development to AI, automation, and experience design, we simplify complexity to drive transformation and unlock new possibilities.
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