Seacom required a digital platform that offer a complete end-to-end customer journey, enabling customers to find and purchase the right package for them at their chosen address as well as manage their services and account details. JustSolve was responsible for designing and developing the customer ISP portal as well as integrating the portal with several critical systems.
The solution encompasses the deployment of a Progressive Web App (PWA) as the ideal solution. This strategic choice minimises redundant efforts and rework, ultimately leading to a highly cost-effective solution.
Objective: To develop an innovative digital solution that enables Wondernet to establish a distinctive edge and swiftly claim their stake in the market.
Objective: To be competitive in the consumer ISP market, Seacom needed to launch a turnkey solution within a small window of opportunity as speed to market was essential.
Objective: To create a consolidated, all-in-one solution that leverages existing investments automates processes across various cloud-based platforms.
Through the streamlined and accessible Progressive Web App (PWA), customer engagement and conversion rates experienced a notable upsurge.
The speed of processing orders, data accuracy, and integration into the services layers all contribute to a seamless end-to-end process, allowing WonderNet to track customer orders in real-time throughout their journey.
The implementation of this PWA solution reduces overhead by unifying development, ensuring cross-platform compatibility, avoiding app store fees, facilitating efficient updates, streamlining marketing efforts, enhancing user retention, and simplifying support processes.
Head of FTTH, WonderNet
Absolute pleasure and a professional team to work with. We were also extremely appreciative of the team’s willingness to adapt to changing requirements based on market needs and flexible trouble shooting to find solutions to complex problems. We are committed to a long-term relationship and future projects with the team.
Incorporating these meticulously chosen tools not only streamlined development and integration but also ensured that each aspect of the solution was backed by the optimal technology for its specific role.
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