Success Story:
Voucher Sales and Payment Processing
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South African Broadcasting Company
Driving Revenue with an All-in-One Mobile Sales Solution.
The purpose of this project, commissioned by a South African broadcasting company, was to introduce a new feature to an existing solution to improve sales of digital streaming vouchers. The enhanced app enables field agents to sell vouchers to both new and existing customers, handle payments, and issue vouchers through an integrated system that includes wallet management for agents.
The Objectives.
Empower field agents with mobile sales.
Objective: To create a new feature that allows agents to sell digital streaming vouchers to new and existing customers from any location.
Enable secure payment integration.
Objective: To integrate with an existing system for secure payments, linked to agent-managed wallets.
Automate voucher issuance.
Objective: To connect with systems for automatic generation and issuance of streaming vouchers, enhancing customer experience and driving service growth.
The Outcomes.
Improved sales and revenue.
The enhancement to the mobile app equipped field agents with a dedicated tool to sell digital streaming vouchers, significantly increasing sales and advancing strategic growth objectives.
Streamlined and secure transactions.
Integration with the managed wallet system allowed agents to process payments securely and efficiently, reducing transaction complexity and enhancing ease of use.
Enhanced data accuracy.
Automated fields reduced manual entry, minimizing errors and ensuring consistent, reliable sales data. This accuracy improved real-time reporting, enabling data-driven decisions.
Approach and Product Type
Low-Code, Mobile App
industry
Entertainment
timeline
2 Months
The Solution.
JustSolve, together with the client, developed a new feature to streamline the process of selling vouchers, processing payments, and issuing vouchers for field agents. The feature integrated with existing systems for secure payment processing and voucher management, providing agents with a user-friendly tool to drive sales.
value delivered
Enable agents to sell vouchers and process payments seamlessly.
- Provided core functionalities for selling vouchers, processing payments, and issuing vouchers.
- Equipped agents with an all-in-one tool for real-time sales, integrating both sales and payment processing within one app.
- Focused on performance and usability to allow agents to complete transactions efficiently, directly supporting sales growth.
value delivered
Flexible data entry options were implemented to improve accuracy and consistency.
- Dropdown fields were used as the primary option to ensure data consistency and accurate reporting.
- Manual entry was provided as an alternative, though limited due to the risk of data manipulation.
- A balance was maintained between flexibility and data integrity to improve overall data accuracy.
value delivered
The payment and voucher issuance systems were integrated for seamless transaction management.
- Integrated with existing systems for seamless voucher issuance and wallet management.
- Enabled agents to securely process payments within the app, eliminating the need for external tools and enhancing transaction efficiency.
- Strengthened the app’s functionality by connecting to a managed wallet system, optimising the payment process for agents in the field.
Our Services and Approach.
Our UX/UI Approach
Our design approach for integrating voucher sales was centred on seamlessly embedding this new feature within the existing customer management flow. This strategic integration was essential as it allowed agents already familiar with the system to effortlessly adopt the new functionality without disrupting their workflow. We focused on maintaining consistency in design elements and interactions, ensuring that agents could intuitively navigate the voucher sales process as an extension of their current tasks. This approach minimised training needs, enhanced efficiency, and provided a cohesive user experience aligned with the existing operational framework while expanding service capabilities.
Danielle Speek
UX Designer
Our Development Approach
We approached the development of the new feature by keeping the current solution's architecture and design patterns in mind. This ensured the ease of maintainability of the new features and functions for the developers and provided consistency for the end user by using the front-end patterns/designs and templates currently in place.
Deon Pelser
Developer
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Adam Smith
Web Designer at Airtable
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Mike Warren
Product Manager at Zapier
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The right tools for the job.
Using Figma, Miro, and OutSystems, we streamlined the design, collaboration, and development process from ideation to implementation. Figma and Miro fostered a collaborative environment with seamless communication and alignment, while OutSystems accelerated development and deployment. By leveraging these tools together, we maximised our resources and delivered a solution that was both efficient and impactful.
An Award-Winning Product.
This solution has received the following prestigious awards.
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